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How we conduct online casino reviews
Here at CasinoGuide, we are always on the lookout for new online casinos to review – but we only look at the best ones, and only select the best of the best to feature in our casino reviews. This saves you from having to wade through a plethora of online casinos offering substandard experiences.
Once an online casino has been selected by our experts for a review, we put the casino through its paces and assess it against our 6-point review criteria. These are the six factors which, according to players, are the most critical when choosing an online casino to play at.
- Standout Features – front and centre in our online casino reviews are the standout features, which define what makes that casino unique. This is important; there are so many online casinos to choose from and while many are similar, these subtleties can really make the difference.
- Bonuses – everyone likes to make sure they get their money’s worth, which is why choosing a casino offering the right kind of bonus is crucial.
- Games – 99% of the time you spend on the online casinos we review will be on the games, so we take a very close look at the offering in this department.
- Mobile Experience – being able to switch seamlessly from playing on your laptop to playing on mobile is an important factor nowadays. Some players prefer to only play on mobile, and the online casino should cater for that.
- Payment Options – to play the games and claim your winnings, you need to be able to make deposits and withdrawals – our online casino reviews show you how.
- Support and Security – how can you trust the online casino being reviewed? What guarantees are there that they play fair? We answer these questions and more in our online casino reviews.
Here at CasinoGuide, we want to help you to make an informed decision when it comes to the online casino you play at. To this end, our aim is to provide you with all the relevant information in a clear and concise way.
This is what inspires our comprehensive online casino reviews and drives us to make each one as informative and helpful as possible.
Criteria Online Casinos Need To Be Featured on CasinoGuide
USER-FRIENDLY DESIGN ON BOTH DESKTOP AND MOBILE
In the modern-day, it’s expected for online casinos to be accessible from anywhere at any time. Therefore, we feature online casinos that have a user-friendly design for all desktop, tablet, and mobile devices.
WELCOME BONUSES
For new players the welcome bonus players a big role in a fun, convenient start at a new online casino. When reviewing online casinos, we check for online casinos that feature the best welcome bonuses for new players.
AVAILABLE BONUSES AFTER THE WELCOME BONUS HAS BEEN CLAIMED
A welcome bonus is a nice boost to get you started but you want to know there are more bonus boosts for future gameplay. Therefore, we look for casinos that have a generous range of promotions for loyal players too.
FAIR TERMS AND CONDITIONS
All bonuses and promotions are connected to terms and conditions which determine how great a bonus or promotion is. We look for casinos that have fair terms and conditions that are not unjust or feature too high wagering requirements.
UKGC LICENSING
An online casino is only considered if it has proper licensing in place. This means licensing from a reputable gaming authority such as the UK Gambling Commission. If it does not carry UKGC licensing it is not considered for the list of recommendations.
PROMOTES RESPONSIBLE GAMBLING
Respectable online casinos should not only have licensing in place but also promote responsible gameplay among players. This includes adding tools to support control over gameplay such as account limits and self-exclusion.
RESPONSIVE CUSTOMER SUPPORT
Only casinos that have reliable customer support service available get considered. Support should preferably be available 24/7 via multiple methods including Live Chat, Email, and Telephone.
QUICK TO RESOLVE DISPUTES
The top online casinos should have measures in place to deal with disputes quickly and effectively. There’s bound to be some dispute and the most important factor is how these disputes get handled.
PROVEN TRACK RECORD OF PLAYER SATISFACTION.
We add only the top online casinos that have proven satisfactory in player entertainment and support. No sites with questionable service will be added to the list of recommended online casinos.
There are countless online casinos available today but not all are safe and reliable. Here are the criteria casinos need to meet before they get added to our list of featured casinos.
Casinos Licensed By The UKGC
The UK Gambling Commission is created and empowered via the Gambling Act of 2005 with the purpose to regulate the UK gambling industry. It is considered one of the best gaming authorities in the industry setting the benchmark for other regulatory bodies.
With a UKGC license, an online casino is automatically considered more reliable considering the rigorous vetting process it undergoes before being granted licenses. UKGC licensed online casinos are held accountable ensuring they behave fairly and are responsible towards players. They are expected to provide a fair gaming experience and guarantee player protection with a self-exclusion scheme such as GamSTOP.
Any online casino that does not have a UKGC license is not authorized to legally operate within the UK.
CasinoGuide Certificate Of Trust
Only interested in the best of the best? Our Certificate Of Trust appears in the footer of any and all UK online casinos which have proven to our experts that they offer a world-class user experience from sign up, to deposit, to game, to withdrawal.
Standout Features In Casino Reviews
There are a number of different ‘standout features’ that can differentiate one online casino from another. We identify these, and present them to you in our online casino reviews.
Some examples of standout features are:
- Particularly impressive website design
- Unusual or original functionality
- Gamification mechanics
- Extraordinarily large games library
- Virtual reality
- Generous rewards scheme
Of course, there are more of these being found all the time! There are few things we love more at CasinoGuide than reviewing a new online casino boasting a feature we haven’t seen before.
How to evaluate an online casino
Here at CasinoGuide we carefully conduct each review to make sure an online casino adheres to the high standards set by the UKGC. The regulatory body has set the standards to what makes a good online casino. And a good online casino is a safe online casino. The first thing to look at when playing at any gambling website, be it a betting or a casino site, is to look for the UKGC logo at the footer of the website. This logo should contain a link which points to the public registry page containing the licensing number and information of the online casino.
There are several negative factors that set bad casinos aside from good casinos.
Should an online casino which operates within Great Britain fail to comply with the regulations set out by the UKGC, there are several actions the regulatory body can take.
- Issuing a warning
- Attaching an additional licence condition
- Removing or amending a licence condition
- Suspending a licence
- Revoking a licence
- Imposing a financial penalty
Any gambling site not sporting the UKGC with a valid link should be discarded as an unlicensed and fraudulent casino. It is very likely that the casino does not pay out earnings and has set unfair terms and conditions on their bonus policies, making it impossible for players to cash out any winnings using said bonus.
At CasinoGuide we have reviewed well over 100 different casino sites and only licensed and safe casinos make it to our top list you find on this page.
What makes a good casino?
As we have mentioned briefly before, a good online casino is a safe online casino. While many UK casinos promote responsible gambling to a degree, it is for the most part a self-regulatory business. Online casino sites give players the tools needed to control their spending, but it is largely up to the player to keep their gambling behaviour in check. Any casino site that offers a comprehensive responsible gambling guide gets an increased rating. Besides safety tools, there are several other aspects that make a good online casino in our books. Let’s cover them down below:
- Licenced by the UKGC
- Games tested on RNG by independent third party
- Quality of the games and game providers
- Payment options and withdrawal speeds
- Bonus amount and fairness of terms and conditions
- Concept, design and user-friendliness
- Customer service quality
- Responsible gambling tools
- Partnered with Gamstop to ensure player safety
What makes a bad casino?
There are several negative factors that set bad casinos aside from good casinos. Some are rather straightforward, such as operating without a licence. Others are less obvious, such as rigged or pirated games. We carefully conduct our research to weed out the bad from the good with each review shown on our website. If an online casino does not cut the mustard, we do not recommend them to our players at all. Below we will cover all the factor we deem negative and will cause an online casino to lose rating points or get outright blacklisted by us:
- Fake, expired or lack of licensing
- Uncertainty of game fairness and tested RNG
- Rigged or pirated casino games
- Confiscation of winnings or refusing to pay out players
- Slow withdrawal speeds or players not receiving funds
- Existing player complaints
- Unresponsive customer support
Casino Reviews: Game Selection
When it comes to casino reviews, one of the most important aspects to consider is how good the games selection of each casino is. After all, aesthetics and casino bonuses are no good if the casino site doesn’t have a good selection of games for you to play.
The number of games is important, but our casino reviews will also focus on the quality of each of the individual games, as well as the variety of games that are available. With literally thousands of online casino games to choose from, online casinos have no excuses for providing a substandard games library!
Game Selection & Table Games
Casino games are always going to play a significant part when reviewing a casino site. In reality, casino games are the only reason players flock to casino sites, making game selection paramount.
Casino players are not going to be very impressed if just the ‘classics’ are available to play (roulette, blackjack, baccarat), especially when considering the fact that the online casino sphere is fiercely competitive. Why should a player sign-up to an online casino that hosts 150 games when their rivals are sporting over 500?
Having said that, it’s important to keep in mind that not all casino games were created equal. Some games have a far better return to player percentage, better audio and visuals and are overall more appealing than others.
All our casino reviews will cover game selection in detail and one important factor to consider is the number of games by a particular game provider. Read more about casino games on our game review pages.
The more renowned game providers, such as NetEnt, Evolution Gaming and Yggdrasil have set a very high standard through their game releases and any casino that hosts many games from these providers is one worth considering.
However, if table classics are what you’re after, most online casinos have a number of blackjack and roulette tables, both standard and in their live casino lobby (if live casino is available), with enough game variations to accommodate players of all budgets. Table variants are very important, as players who don’t find a table suited for their budget will most likely take their business to a competitor.
Online Slots & New Casino Games
Casino players want variety. Players have their favourites, however, without a fresh batch of games added to the online casino’s library every month, players are going to get bored, quickly.
Online casinos are aware of this notion, with many of them having a filter dedicated to new games. Game providers release hundreds of new casino games each year and the ones with the latest games tend to entice more players.
Whether it’s a video slot, a progressive jackpot or a new live casino game, casino players agree that new game additions are essential for casino sites to keep players engaged.
Live Casino Game Selection
These days, all online casinos know that without a solid live casino lobby, there’s a stringent limit to the amount of players that will sign-up to a casino site. Live casino has revolutionized the online casino world by taking the land-based casino experience and presenting it online in a way that changed the industry forever.
Live roulette and live blackjack are always present in a live casino lobby, but if an online casino wants to be taken seriously, an array of live casino games must be available. Live Caribbean Stud Poker, Live Casino Hold’em, Football Studio & Monopoly are all great live casino games, so we make sure to take all these factors into consideration when conducting in-depth casino reviews.
How We Review Casino Bonuses
Online casino players, especially in the UK, give a great deal of importance to casino bonuses and the quality of the bonus will play a significant role in the decision making process.
We love casino promotions and have seen every bonus under the sun and we’ll use our experience to guide you towards choosing the one that suits you best. Our dedicated casino bonuses page will help you get acquainted with the topic, in case you’re unsure of the different casino bonus types.
Not all that glitters is gold. Some online casinos flash huge deposit bonuses to new players, only to find out that the wagering requirements attributed to the bonus are 65x. We take all these factors into consideration when reviewing online casinos.
Casino Bonuses For Existing Players
The best online casinos are the ones who have casino bonuses aimed at their existing players too.
Apart from the loyalty or VIP bonus that we often see at online casinos, many reward their existing players with additional deposit bonuses, bonus spins, re-load bonuses as well as seasonal bonuses, such as Christmas, St. Patricks etc.
Here at CasinoGuide, we review each aspect of an online casino thoroughly in order to give you a true and fair view when conducting casino review.
Online Casino Reviews: Mobile Experience
We have placed a high priority on examining mobile compatibility, layout, and functionality in our online casino reviews.
A good casino website or application should be pleasing to the eye, but also very functional – not only for players on big screens at home, but for players using their mobile devices too! It makes sense when you consider that around half of website traffic worldwide is generated by mobile devices (Statista, 2019). So a seamless mobile casino experience is extremely important.
You should be able to easily find the things you want without having to trawl through endless sub-pages. Not only should an online casino design be intuitive, it should also be reliable. There is nothing more aggravating than a site which regularly crashes, particularly if there is a lot of money at stake.
In our online casino reviews, we are also looking for loading times kept to a minimum as well as good looking graphics in the games, on mobile and on desktop.
Another aspect of website design which we believe is very important is how easily you can access critical information, such as bonus terms and payout rates. Some sites have this information easily accessible, but some others are less forthcoming with the information.
Try The Casino Reviews Filter
The expert, in-depth reviews here on CasinoGuide allow you to compare the different casinos listed, based on all possible criteria. Most importantly (for some players), there is also the casino bonus – reviews show the signup bonus which is available from each of the different casinos. Always be aware that there are various different terms and conditions attached to each bonus.
To make all of this information as accessible as possible, CasinoGuide highlights outstanding features from each particular casino, and gives overall rating, ranging from 1-5 stars.
Quickly Find Your Ideal Casino
Our filter feature, unmatched in its simplicity and helpfulness by any other online casino comparison website out there, is also at your disposal. Just specify your requirements and pick from the shortened list!
Casino Reviews: Gambling Commission Licensing
You’ll find that online casino reviews (UK) will talk about the Gambling Commission. For an online casino to be able to operate in Great Britain, they must have a valid license which has been issued by the UK Gambling Commission.
All of our casino reviews are for sites which are fully licensed and compliant with the UK Gambling Commission. This means that even if we don’t discuss licensing in one of our casino site reviews, you can rest assured that the casinos are totally legitimate so that you will be able to trust them with your money.
As one of the most reputable online casino review sites, we at CasinoGuide strive to refer you to the most fun, trustworthy, and simply the best online casinos there are.
Our list won’t only tell you the sites we think are offering the best online casino – reviews will also give you information about the different casino operators in detail. We will also explain how we went about reviewing each provider.
Online Casino Reviews: Payment Options And Fees
In order to gamble with real money in an online casino, you will need to add the appropriate level of funds to your casino account. In our online casino reviews, we have considered factors such as how fast, straightforward, and safe it is to make a deposit.
We have also considered the different casino payment options which are available. Ideally, a casino will have a wide variety of deposit options which will not incur any additional charges on the player.
Also, we show you how fast you are able to withdraw your winnings, as fast withdrawal speeds are very important to a lot of players.
Casino Customer Service
When something goes wrong with an online casino, you want to have the issue solved as quickly as possible.
While you would hope your casino of choice will have no issues that necessitate contacting customer service, it is good to know that they will be able to help you efficiently should the need arise.
Our casino site reviews have taken into consideration the quality of customer service available. A good casino operator should have various methods of contacting customer service, such as 24-hour live chat.
We have noted in our casino reviews the typical email response times, as well as whether or not free telephone support is available.
Safety And Security
When you are spending your hard earned money in an online casino, you need to know that money is safe and secure. All of our casino reviews include casinos which are in possession of an appropriate license from the UK Gambling Commission.
Additionally, thanks to the Data Protection Act, it is vital that any online casino takes the appropriate measure to encrypt any sensitive information and store it safely. In our casino reviews, we have compared the integrity of the different sites’ encryption methods.
Our casino bonus reviews have also taken into consideration the methods which each casino operator employs to protect players from harmful levels of gambling. These safety measures help to identify players who may have a gambling problem and will try to help them by doing things such as providing contact details for organisations such as gamblers anonymous and GambleAware.
Responsible Gambling is Paramount
With the growth in online gambling popularity, there is also a rise in the problem gambling figures. This has led to a greater focus on responsible gambling and measures to assure a controlled and safe gaming environment for players.
Top-rated online casinos today are expected to have a responsible gambling section where you can have instant access to information on safe gambling, resources to assist with problem gambling, and tools to help you maintain control. Top responsible gambling tools available today include reality checks, deposit limits, loss limits, session limits, win limits, time-out, and self-exclusion.
At CasinoGuide our priority is to provide you with a list of safe and reliable online casinos that carry the correct licensing and tools to assist in responsible gameplay.
Casinos Part of GamSTOP
All UK licensed online casinos are expected to include the nationwide self-exclusion scheme, GamSTOP. This is a service that is created to help people control their online gambling. It gives you the option to self-exclude from online casinos.
It’s quite easy to know if a casino is part of GamSTOP as it will appear at the bottom of the online casino website and the resource will be available on the responsible gambling page. There is also a GamSTOP list indicating sites that are not registered.
Online Casino Reviews: RTP Comparison
Another significant aspect to consider when looking at online casino reviews is the return to player (RTP) rate. Many online casino review sites display payout percentages across all games from a select number of casino operators.
A good amount of players misinterpret what exactly is meant by RTP rates. RTP rates are collected over a very long period of time, with many hands being played or Slots being pulled – and an overall average of the return rate to players is then calculated.
The RTP rate is not, as some people think, the amount which you are guaranteed to win when you play a particular game. Some days, you might play and walk away with nothing, but then other days, you may find that luck is on your side and you win more. The RTP could also be described as the degree to which the house has an edge over you. There are even some games which may have an RTP rating of 100%, meaning that the house does not have any kind of edge on a particular game.
RTP Ratings For Individual Games
As you can see from our casino reviews, the payout rates at each of the different online casinos are fairly similar. The key differences have been highlighted for your convenience. For many classic casino games such as Roulette or Blackjack, you will find that the RTP values are the same across all of the casinos because of the fixed rules of these particular games.
However, when it comes to games such as Slots, there can be a significant difference between games – often the RTP rating on these games will fall between 90% and 99%. Any slot game which is offering under 90% RTP is probably not worth spending your money on.
Online Casino Reviews (UK): RTP Ratings vs. Land-Based Casinos
You may be curious to know how the RTP ratings of online casinos hold up when compared to real world casinos. You might not be surprised to learn that the payout percentages for physical casinos are significantly lower in comparison to online based casino sites.
One of the main reasons for this difference is the fact that land-based casinos have significantly higher operating costs than their online counterparts. Also, you need to consider the fact that real world casinos are subject to significantly more regulations when it comes to maximum payouts, when compared to their online counterparts.
The higher RTP that you can benefit from is one of the major reasons that online casino games have skyrocketed in popularity since the turn of the decade.
Write Your Own Casino Review
As an online casino player, your opinion matters here at CasinoGuide. If you’ve got something to say about a casino whether it is good or bad you deserve to be heard. You can leave your opinion or review of any casino at the bottom of the casino review page.
How to solve account issues with an online casino
When playing at an online casino it is almost expected that you’ll run into some sort of issue at some stage. The key is to arm yourself so you can effectively deal with the situation and not allow it to prolong.
If you’re having issues with withdrawals first check to see if you’ve met the wagering requirements or if any additional verification documentation is required. If that doesn’t work, you can contact the customer support team with the evidence at hand. And if they still refuse to pay it might be time to contact the UK Gambling Commission.
If you find that you can log in to the casino or a game is freezing, first check to see if your connection is still strong. Games freezing are usually due to a loss of connection, unfortunately, there is not much that can be done about this. Therefore, it’s important to ensure you have a stable internet connection before playing real money online casino games.
And most importantly, always read the casino terms and conditions for hidden information and to prepare yourself for all situations. A lot of the important information can generally be found in the terms and conditions.
